We offer 7 days from your initial enquiry to hold a place until you give us your completed booking form and pay your deposit.
Booking process and deposits
Please complete the booking form carefully with all your details. Make sure you read the conditions of booking at this stage and sign the form to accept these conditions. Your signature is also confirmation by you that your details are correct. We will send you a confirmation of booking once we receive your 50% deposit and completed booking form. After that, the deposit is non-refundable, except in the circumstances set out in our conditions of booking below.
The remaining 50% of your payment for the tour is due 10 weeks before the date of the start of your travel.
Please read all information we send you.
Please sign your agreement to these conditions on the booking form.
Conditions of booking
Our quality statement on service to you
We pride ourselves on taking good care of guests for a cultural holiday second to none. This involves:
- Sticking to accurate itineraries and tour information or communicating clearly, quickly and fairly in the event of changes
- Striving for an enjoyable, comfortable, restful experience
- Solving any problems well and in a timely manner
- Treating guests as individuals
- Acting with integrity, empathy and fairness
- Meeting our regulatory and legal duties above minimum standards
You have made a contract with Luxury Heritage Tours once we receive the completed and signed booking form and your deposit.
The itinerary requires a reasonable level of fitness with the ability to walk up a few flights of stairs, over some rough ground and walking a total distance, in stages, of around 1 km or more on each day of the tour. Please satisfy yourself that you are well enough for this tour as we do not compensate if you cannot manage the planned trips due to inadequate fitness. Whilst we strive to make our schedules pleasant and gentle, it is important that our groups move around together in guided sessions or the sessions can be badly disrupted. We do not want guests to miss out with disappointment, staying behind in the accommodation from fitness issues. There is limited or no lift access in many of the sites we visit. Some hotel rooms in the castles do not have full lift access as they are Grade 1 Listed Buildings of exceptional interest.
It is a condition of booking with us that you must have comprehensive travel insurance cover and do not travel against medical advice. You should organise insurance immediately when you make your booking with us, to be sure you have cover against possible cancellation by you or ourselves, loss of property, loss of payments to us, cost of UK medical treatment and repatriation.
Visas and passports
It is your responsibility to hold a valid UK visa and a passport valid for travel on the dates of the tour. Make sure you have at least 6 months to run before the expiry date of your passport from the last date of return travel. This is very important to avoid being denied access to flights. It is your responsibility to bide by all Thai and UK Border Force and Customs regulations. We share your details with the British Embassy to support your visa application.
Please note that guests are responsible for paying all bank charges in the inter-account transaction settling the deposit and balance. Once those bank charges are paid, the booking and tour details respectively are both confirmed by us.
Cancellation by guests
If you withdraw your enquiry there is no charge. Once the booking is confirmed the deposit is non-refundable. Once the balance is paid, the balance is non-refundable as we cannot replace guests in a short time. You have the right to cancel a booking and go an alternative tour with us subject to availability at the same price for no further charge. You must notify us of this no less than 56 days prior to your departure for the original booked tour, in order for you to have time to process a new visa application at your expense and responsibility.
Cancellation by ourselves
This would be very unlikely and only due to unforeseen circumstances. We will not cancel tours due to low numbers of guests as we pride ourselves on comfortable and pleasant small group tours. In the event of our cancelling you will receive a full refund.
Health and safety
UK health and safety law compels us to work within one of the world’s highest standards of duty of care. Our hotels are audited by us with inspection and document scrutiny for food hygiene regulation compliance, risk assessments, general health and safety and fire safety. We have an agreed policy of demarcation with the hotels of liability areas. Our vehicles are carefully serviced at the manufacturer’s recommended intervals and must undergo annual MOT tests of roadworthiness under UK law. Our driver guides follow the European Working Time Directive and do not opt out. Our fully comprehensive vehicle, driver and passenger insurance is indemnified by Hastings Direct for appropriate business use. We do not operate Public Service Vehicles with more than 8 passengers per vehicle.
Our liability limitations
We are not responsible for the standard exclusion of liability which is called force majeure. Examples are the unlikely events of natural disasters, severe weather, government actions, war, terrorism, riots and strikes.
Changes made by us
If we have no choice but to change the itinerary unexpectedly in advance of the start of the tour, we would try to offer alternatives of similar quality. If that is not to your satisfaction, you have the right to cancel with a full refund. If the alternative lacks the original quality, we would compensate you. We check our advance itineraries carefully and monitor for changes at the time of each tour. Major road and venue opening disruption is rare. We avoid tours in the seasons of the worst likely weather and we avoid touring during busy school holidays to assist this.
In the very unlikely event of our insolvency before the tour, we are required in UK law, namely The Package Travel, Package Holidays and Package Tours Regulations 1992, Provision 16, to provide security for the refund of money paid over to us. This is covered by a policy of Travel Regulation Insurance Protection (TRIP) held with Towergate Travel, trading name of Towergate Underwriting Group Ltd, registered company in England no. 4043759. Guests book their own flights and should ensure their personal travel insurance covers repatriation in the event of airline failure.
These conditions constitute part of your contract with Luxury Heritage Tours and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the Courts of England and Wales.
Occasionally we use images of our tours in marketing and promotion. We would seek your consent before doing so if you are in any such images.